eBay Australia is adding new protections for sellers listing items in vehicle parts & accessories categories when they include vehicle fitment information.
If a buyer returns an item claiming the item doesn’t fit their vehicle, but the seller added parts compatibility information to their listing — either by selecting a product from the eBay catalog or by entering item specifics and specifying compatible vehicles — eBay will provide the following protections:
Cover the cost of the eBay return label* and send it to the buyer.
Automatically remove the return from the seller’s ‘Not as Described’ rate in their service metrics.
Automatically remove any negative or neutral feedback from that transaction.
* If the item isn’t eligible for an eBay return label, the seller will be responsible for providing a way for the buyer to return the item. If sellers have set up the RMA number option in their Return preferences, they can select an eBay label when responding to the return from the Returns dashboard.
Post time: Aug-17-2022
